New Library Services Plan

5 Sep

We recently released our Library Services Plan which includes new mission, vision, and goals for the future of the library!  The planning process (launched December 2010) engaged a wide range of stakeholders in developing a plan for the future.  Over 7,000 members of the community shared what they liked about their public library and areas that needed improvement through online and print surveys, in-person listening sessions, and individual interviews.  More than 1,500 of the survey participants shared stories about the library’s impact on their lives.  Story excerpts can be viewed at

This process identified goals in four main areas:

Goal 1 – Collections (materials, eBooks, DVDs and books) – Our customers will be offered a responsive and relevant collection that is available in a timely manner.

Goal 2 – Community Outreach (Multicultural, Public Relations, Outreach, Bookmobile, ESL, Seniors) – We will offer services and programs that reach out to Henrico County’s changing population in ways that respond to their unique and diverse needs.

Goal 3 – Services (Customer Service, Classes, Programs, Processes) – We will provide our customers with positive experiences that meet their needs and expectations and that enrich community life.

Goal 4 – Spaces (Buildings, Hours, Rooms, Cafes) – All libraries will be welcoming and engaging places that provide maximum accessibility and an array of spaces to meet our community’s growing needs.

For more details about the Library Plan visit

Have questions or comments? Feel free to send us a message.

2 Responses to “New Library Services Plan”

  1. Emily Johnson September 5, 2012 at 3:56 pm #

    So what’s the plan?? The goals are vague.

    • Matt September 6, 2012 at 1:08 pm #

      Thank you for your interest and taking the time to comment. We’ve added a section to our site that provides some action items for each goal. These action items are things we hope to accomplish in the next few years. I hope this helps.

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